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Privacy Policy

Lilies Water Gardens would like to take this opportunity to assure you, our valued customer, that we are 100% committed to protecting your privacy and security in line with the new GPDR (general protection regulation data) regulations that come into force as from the 25th May 2018

Your Personal Information Collected:

In order to process our orders, we need to set you up a online account, this is essential in creating a fast process for placing future online orders and if you have subscribed to receive our News Letters, providing you with the best level of service, to do this we need to collect some necessary information about you.

Lilies Water Gardens will never collect sensitive information about you without your explicit consent.

The following information will be collected when you set up a online account with us / or complete your first online purchase order.

  • Your Full Name
  • Your Full Address
  • Your E-mail Address
  • Your Telephone Number
  • Your Order History And Profile


All the above information is stored on our Admin Site which is hosted by Smart Domain Group, the following Link will land on their policy page, item no 6.

https://www.sdgwebdesign.com/privacy-policy

If you wish to check the information that we hold about you, or make any personal detail changes, you can contact us by clicking on the link below that will take you to our contact page, if any of the information we hold is inaccurate we will delete or correct it ASAP, for security reasons we may request proof of identity before we are able to disclose sensitive information to you.

You have the right to have all your personal information removed from our website at any time.

https://www.lilieswatergardens.co.uk/contact_us.php?osCsid=5a29252d5bf5dbcfc5aec53fc8e83496


Mail Order & Telecommunication Card Payments:

We do not store any Customer Data at our retail nursery premises, mail order telecommunication payments are only taken by Me Simon Harman and my wife Helen Harman, all payment details are destroyed straight away after completion of payment.


External Links to other Websites

Lilies Water Gardens will not, under any circumstances, pass any of the information we have collected about you onto any third party. Our commitment to customer service ensures that all personal information is held securely.

We are not responsible for the content of other websites linked to Lilies Water Gardens, please read their own Privacy policy pages for any information that you may require.


Emailing And Newsletters:

Lilies Water Gardens. does not endorse “spam” mail – we know how annoying this is! Although we will email you to notify you with order and dispatch information.

Our News Letters are created and sent out to you via the online campaign website www.mailchimp.com , if you have subscribed to our News Letters, you have the right to unsubscribe at any time.


Payment Information

We do not store and cannot see any payment transaction details on our website www.lilieswatergardens.co.uk when making an online purchase, collected payment information is collected direct by World Pay or collected by Pay Pal which is integrated into the World Pay payment gateway system.

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites. The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

Cookie Name Purpose
System cookie PHPSESS This cookie is set by our website's back-end system, upon arrival at our website. It is not used by us for any purpose. This cookie is deleted when a user closes their browser.
Site cookie acceptance cookiesDirective This cookie is requied to determine if a user has accepted the use of other non-essential cookies on our website.
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google


If you have any queries or comments regarding our privacy policy, please contact us by clicking here. 

Please Note: If you contact us for details of the information we hold about you, it is important that you quote your original email address – the one you used when you first contacted us. Without this we may be unable to trace your details.

Secure Shopping at Lilies Water Gardens :

Lilies Water Gardens understands that many consumers are wary of shopping on the internet, but we can assure you that shopping at Lilies Water Gardens is completely safe and secure.

 

Our secure server encrypts all information you give us, including your name, address and credit or debit card details, to ensure that this information can be safely transmitted through the internet without any other party being able to access it. Lilies Water Gardens never passes any of your details on to any third party.

Lilies Water Gardens reserves the right to decline to accept an order at our absolute discretion.

Continue

 

Lilies Water Gardens Latest Blog Posts

Water Scorpions

(Sun, 04 Aug 2019 06:59:15 +0000)

  Water Scorpions Also known by their Latin name (Nepa Cinerea), Water Scorpions are insects that look similar to land Scorpions.  They are dark brown in colour and 3 – 5 cm in length and they certainly are a strange … Continue reading

Why Wont my Water Lily Produce Flowers?

(Sun, 21 Jul 2019 07:15:39 +0000)

  Why Won’t my Water Lily Produce Flowers? This is a question that I am frequently asked, but the good news is, it’s a question that can be easily answered.  By going through the check lists below you should find … Continue reading

Alpine Newts in the UK

(Sun, 07 Jul 2019 06:58:01 +0000)

  Alpine Newts in the UK Long before my aquatic nursery even existed, I used to visit another aquatic nursery in Newdigate, known throughout my childhood as the Field Station. This wonderful place sold all kinds of Amphibians, Reptiles and … Continue reading

My First Wildlife Ponds

(Sun, 23 Jun 2019 07:30:41 +0000)

  My First Wildlife Ponds I have always had a massive interest in wildlife and plants, and by the time I had reached the age of twenty five, I had kept and studied numerous Mammals, Reptiles, Birds, Insects, Amphibians and … Continue reading

Memories of Beam Brook Aquatic Farm in Newdigate, Surrey

(Sun, 16 Jun 2019 06:48:56 +0000)

  Memories of Beam Brook Aquatic Farm in Newdigate, Surrey   During my childhood, I used to frequently visit a very special place called Beam Brook Aquatic Fish Farm.  Also known by locals as The Field Station, this wonderful place … Continue reading

Calla Palustris-Bog Arum

(Sun, 02 Jun 2019 07:36:24 +0000)

Calla Palustris-Bog Arum Calla Palustris is a single species aquatic pond plant that is native to the northern hemisphere including the UK.  Also known by the common names Bog-Arum and Marsh-Calla, It favors muddy margins and boggy conditions and can often … Continue reading

Pond Plants (Eco-Friendly Buying Guide)

(Sun, 26 May 2019 07:57:10 +0000)

  Pond Plants (Eco-Friendly Buying Guide)   We are all aware of the state of our oceans and the amount of plastic that finds its way down rivers and eventually into the sea.  Sky Ocean Watch and Lewis Pugh have … Continue reading

Where Does Our Pond Wildlife Arrive From?

(Sun, 19 May 2019 07:37:27 +0000)

Where Does Our Pond Wildlife Arrive From? This is a question I get asked a lot.  Many people are often amazed at just how quick wildlife seems to arrive in their pond as if from nowhere.  So, just where does … Continue reading

Veronica Beccabunga

(Sun, 12 May 2019 07:36:35 +0000)

    Veronica Beccabunga Veronica Beccabunga also known as (Brooklime and European Speedwell), is a low growing, evergreen marginal pond plant that is native to the UK and Europe.  It has a creeping habit and grows in shallow water and … Continue reading

Stunning New Water Lily Cultivars for 2019!

(Sun, 05 May 2019 08:44:45 +0000)

  Stunning New Water Lily Cultivars for 2019! I have been collecting rare, new and unusual pond plants for over 25 years from all corners of the globe.  Importing pond plants can be a complicated process that involves plant health … Continue reading