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Privacy Policy

Lilies Water Gardens would like to take this opportunity to assure you, our valued customer, that we are 100% committed to protecting your privacy and security in line with the new GPDR (general protection regulation data) regulations that come into force as from the 25th May 2018

Your Personal Information Collected:

In order to process our orders, we need to set you up a online account, this is essential in creating a fast process for placing future online orders and if you have subscribed to receive our News Letters, providing you with the best level of service, to do this we need to collect some necessary information about you.

Lilies Water Gardens will never collect sensitive information about you without your explicit consent.

The following information will be collected when you set up a online account with us / or complete your first online purchase order.

  • Your Full Name
  • Your Full Address
  • Your E-mail Address
  • Your Telephone Number
  • Your Order History And Profile


All the above information is stored on our Admin Site which is hosted by Smart Domain Group, the following Link will land on their policy page, item no 6.

https://www.sdgwebdesign.com/privacy-policy

If you wish to check the information that we hold about you, or make any personal detail changes, you can contact us by clicking on the link below that will take you to our contact page, if any of the information we hold is inaccurate we will delete or correct it ASAP, for security reasons we may request proof of identity before we are able to disclose sensitive information to you.

You have the right to have all your personal information removed from our website at any time.

https://www.lilieswatergardens.co.uk/contact_us.php?osCsid=5a29252d5bf5dbcfc5aec53fc8e83496


Mail Order & Telecommunication Card Payments:

We do not store any Customer Data at our retail nursery premises, mail order telecommunication payments are only taken by Me Simon Harman and my wife Helen Harman, all payment details are destroyed straight away after completion of payment.


External Links to other Websites

Lilies Water Gardens will not, under any circumstances, pass any of the information we have collected about you onto any third party. Our commitment to customer service ensures that all personal information is held securely.

We are not responsible for the content of other websites linked to Lilies Water Gardens, please read their own Privacy policy pages for any information that you may require.


Emailing And Newsletters:

Lilies Water Gardens. does not endorse “spam” mail – we know how annoying this is! Although we will email you to notify you with order and dispatch information.

Our News Letters are created and sent out to you via the online campaign website www.mailchimp.com , if you have subscribed to our News Letters, you have the right to unsubscribe at any time.


Payment Information

We do not store and cannot see any payment transaction details on our website www.lilieswatergardens.co.uk when making an online purchase, collected payment information is collected direct by World Pay or collected by Pay Pal which is integrated into the World Pay payment gateway system.

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites. The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

Cookie Name Purpose
System cookie PHPSESS This cookie is set by our website's back-end system, upon arrival at our website. It is not used by us for any purpose. This cookie is deleted when a user closes their browser.
Site cookie acceptance cookiesDirective This cookie is requied to determine if a user has accepted the use of other non-essential cookies on our website.
Google Analytics _utma
_utmb
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google


If you have any queries or comments regarding our privacy policy, please contact us by clicking here. 

Please Note: If you contact us for details of the information we hold about you, it is important that you quote your original email address – the one you used when you first contacted us. Without this we may be unable to trace your details.

Secure Shopping at Lilies Water Gardens :

Lilies Water Gardens understands that many consumers are wary of shopping on the internet, but we can assure you that shopping at Lilies Water Gardens is completely safe and secure.

 

Our secure server encrypts all information you give us, including your name, address and credit or debit card details, to ensure that this information can be safely transmitted through the internet without any other party being able to access it. Lilies Water Gardens never passes any of your details on to any third party.

Lilies Water Gardens reserves the right to decline to accept an order at our absolute discretion.

Continue

 

Lilies Water Gardens Latest Blog Posts

Clean your Pond Out In February

(Fri, 15 Feb 2019 17:12:20 +0000)

    Clean Your Pond Out In February Most of us would still consider February as winter however, in certain parts of the UK like the west counties of Devon and Cornwall, spring usually arrives earlier than the southern counties … Continue reading

Pond Plants or Water Garden Plants (what is the difference)?

(Sun, 10 Feb 2019 10:25:21 +0000)

Pond Plants or Water Garden Plants (What Is the Difference)?   This may well be one of the shortest articles I have ever written, but the two headings could cause a little confusion, so I need to explain.   Pond … Continue reading

The History of Lilies Water Gardens

(Thu, 31 Jan 2019 10:53:35 +0000)

The History of Lilies Water Gardens All journeys have a beginning and an end but, I can only write up to this present day as the future of Lilies Water Gardens is yet to be told.  I take a lot … Continue reading

Bare-Rooted Water Lilies

(Thu, 31 Jan 2019 09:51:19 +0000)

  Bare-Rooted Water Lilies   Hardy Water Lilies grow and spread from tubers and rhizomes.  These soft woody root stocks are designed by nature to store essential nutrients and in late summer and early Autumn, the stems, blooms and Water Lily … Continue reading

The Demoiselle, Natures Fresh Water Wonder

(Mon, 07 Jan 2019 10:43:09 +0000)

The Demoiselle, Natures Fresh Water Wonder Introduction My first sighting of a Demoiselle (from the Dragonfly family), was in North Devon whilst walking up a woodland stream.  Female Demoiselle are brown in color and not as easy to spot but the … Continue reading

Baldelia Ranunculoides (Lesser Water Plantain)

(Mon, 07 Jan 2019 10:30:30 +0000)

Baldellia Ranunculoides (Lesser Water Plantain) Lesser Water Plantain is a British, shallow marginal plant that grows in still fresh water at the side of very gentle free flowing water.  It has a creeping habit and produces a very pretty airy … Continue reading

Re-Potting Marginal Pond Plants

(Mon, 17 Dec 2018 09:47:20 +0000)

  Re-Potting Marginal Pond Plants There are two types of marginal plants, shallow marginal plants and deep water marginal plants.  Shallow marginal plants grow literally at the water edge and require no more than 4 cm of water depth.  The … Continue reading

Attract Bees and Butterflies to your Water Garden with Succisa Pratensis

(Sun, 05 Aug 2018 07:51:22 +0000)

Attract Bees And Butterflies To Your Water Garden with Succisa Pratensis   Succisa Pratensis also known as (Devils Bit Scabious), is a UK native deciduous perennial.  It’s natural growing habitats include damp meadows, marshes and along river banks, however, the … Continue reading

Growing Water Lilies in Deep Ponds

(Sun, 22 Jul 2018 07:31:31 +0000)

  Growing Water Lilies in Deep Ponds   One of the most frequent inquiries I receive is “What Water Lilies are suitable for deep water.”? The deepest water in larger ponds and lakes could be anywhere between 4 to 15 feet in … Continue reading

Juncus Species and Cultivars for Ponds

(Sun, 08 Jul 2018 07:25:23 +0000)

  Juncus Species and Cultivars for Ponds   Planting up a pond or water garden is not always about flowers.  The colour of foliage and plants that produce interesting seed heads can be just as visual and create a natural … Continue reading