By law, customers within the European Union have the right to a ‘cooling off period’ within 14 days of their purchase being delivered.
If you decide to return an item to Lilies Water Gardens during this period, you will only be entitled to a refund of our range of "non-living"/non-perishable products in their un-opened unused state, the cost of the item and not the return charge.
If you are however returning the items because they are damaged, faulty or in any way defective then Lilies Water Gardens will refund the delivery and return fee on receipt of the goods. Photo evidence must be provided if plants or dry goods are damaged upon delivery.
We only offer a refund on plants if they are damaged on arrival and the customer alerts us within 24 hours of delivery. All our plants are dispatched in a clean healthy state, we do not guarantee plants as they are living and prone to airborne pests and diseases, unsuitable soil, location, and weather conditions, all of which are out of our control.